✓ 100% UK Data Sovereignty • WCAG 2.2 AA Compliant • Secure AI Implementation

Secure, UK-Hosted Hybrid AI Live Chat

Empower your human support team with an intelligent AI copilot. All powered by infrastructure strictly located within the United Kingdom. No data leaves our shores.

  • AI-drafted replies for agents
  • Intelligent routing based on intent
  • GDPR-native architectural design

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Powered by IMSupporting infrastructure.

Why "UK Hosted" Matters for AI Live Chat

Many popular live chat platforms send customer transcripts offshore for AI processing. This exposes your business to data sovereignty risks and regulatory headaches. HybridAI.chat solves this.

Strict Data Residency

Every transcript, user IP, and RAG knowledge-base query remains within high-security UK data centres.

Public Sector Grade

Designed to meet the stringent procurement and data-handling requirements of UK public sector agencies and healthcare.

WCAG 2.2 AA Support

The visitor-facing widget is fully accessible, supporting keyboard navigation and screen readers securely.

What is "Hybrid AI"?

A "Pure Bot" approach is widely disliked by British consumers who want rapid answers but demand human empathy for complex issues.

Hybrid AI means:

  • ■ AI Copilot Drafting: The AI reads the customer's query, searches your uploaded PDFs/URLs, and drafts the perfect response for the agent to review and send.
  • ■ Intent Routing: AI acts as the switchboard, silently understanding context (e.g., "billing issue") and routing to the right human department immediately.
  • ■ Real-time Translation: Securely translates messages bi-directionally without leaving the environment, enabling global support from a UK team.
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Security Architecture

  • End-to-End Encryption in transit (TLS 1.3)
  • Encrypted at rest within UK borders
  • Granular Role-Based Access Control (RBAC)
  • Automated redaction capabilities for PII
  • Comprehensive multi-location backup strategy

Transparent, Predictable Costing

Enterprise-grade hybrid capabilities without the hidden fees.

Solo Licence
£49.99/mo

Essential hybrid AI tools for a single-operator business.

  • 1 Operator Account
  • UK Hosting Guarantee
  • AI Copilot Drafting
  • Core RAG Knowledge Base
Select Solo
Standard Corporate
Business Licence
£1,499/mo

Comprehensive routing and AI assistance for established teams.

  • Up to 20 Operator Accounts
  • Advanced URL/PDF Training
  • Multi-Department Routing
  • Detailed Analytics Suite
  • + £14.99/mo per additional operator
Select Business
Bespoke SLA
Custom

Deep integration for complex enterprise data environments.

  • Bespoke Operator Limits
  • Dedicated Account Manager
  • Custom CRM Integrations
  • Uptime SLA Guarantees
Contact Sales

Platform Questions

Where exactly is my data hosted?

HybridAI.chat utilises IMSupporting's architecture, meaning all data is processed and stored exclusively within secure United Kingdom data centres. We do not use US-based LLM APIs that exfiltrate data.

Can I turn the AI off entirely?

Yes. Because we are a true hybrid platform, you can run the system in a 100% human mode, using it purely as a robust, secure live chat tool for your agents.

How do we train the RAG AI?

You can securely upload PDFs, spreadsheets, or provide standard web URLs. The AI parses these documents and uses them to formulate draft answers for your human agents. This creates a secure "walled garden" of knowledge.

Will it block customers with a "Sorry, I understand" loop?

No. That is the "Full Bot Fallacy" we actively designed our platform to avoid. If our intelligent triage system detects complexity or ambiguity, it instantly routes the chat to an available human operator.

How quickly can we deploy?

Technical installation requires copying and pasting a single snippet of JavaScript into your website's footer. Standard deployment can be completed in minutes.